Cancellation Policy

Compstacks Technologies – Cancellation Policy

At Compstacks Technologies, we strive to deliver your orders swiftly and reliably. Due to the nature of our hyperlocal delivery model, certain orders may be non-cancellable once placed. However, we recognize that exceptional circumstances may arise. Please review our cancellation terms below:

Non-Cancellable Orders

Orders placed under the Express Delivery (MINUTES) option are typically non-cancellable and non-refundable via self-service, owing to rapid dispatch and fulfillment timelines.

Cancellation via Customer Support

You may request cancellation or refund through our Customer Experience (CX) team under the following conditions:

• The order was not delivered within the estimated delivery window shown at checkout.
• The order has not yet been picked up by the assigned delivery partner.
• The seller has declined or canceled the order due to reasons not attributable to the customer.
• Doorstep cancellation is requested before dispatch and approved by our CX team.
• Any other valid reason as may be updated by Compstacks Technologies from time to time.

Platform-Initiated Cancellations

We reserve the right to cancel orders, in full or in part, under the following circumstances:

• Product unavailability or inventory mismatch.
• Operational disruptions due to force majeure or unforeseen logistical constraints.
• Detection of fraudulent activity or violation of our Terms of Use.
• Inability to fulfill the order due to technical or compliance-related issues.

In such cases, you will not be charged for the canceled portion of the order. If payment has already been processed, a full refund will be initiated and credited to your original payment method within 5–7 business days. Refund status can be tracked via the Order Details section on your account dashboard.

Policy Updates

Our cancellation, return, and refund policies may be updated periodically to reflect operational changes or regulatory requirements. All updates will be communicated via platform notifications, email, or other official communication channels.