Terms of Use

Terms of Use – Compstacks Technologies

Last Updated: September 11th, 2025

Welcome to Compstacks Technologies ("Platform," "Website," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website, services, and applications. By accessing, browsing, registering, or transacting on the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the Platform.

1. Eligibility and Registration

1.1 User Eligibility

To use this Platform, you must be:

• At least 18 years of age
• Capable of entering into a legally binding agreement under the Indian Contract Act, 1872
• Minors may use the Platform only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

1.2 Account Creation

You must register to access certain features. During registration:

• Provide accurate, complete, and updated information
• Maintain confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

2. Platform Usage

2.1 Permitted Use

You agree to use the Platform only for lawful purposes. You shall not:

• Engage in fraudulent or deceptive practices
• Upload or distribute viruses or malicious code
• Violate intellectual property rights
• Attempt to gain unauthorized access to other accounts or systems

2.2 Prohibited Conduct

You are prohibited from:

• Posting abusive, defamatory, or obscene content
• Harassing or threatening other users or staff
• Manipulating reviews or ratings
• Using bots or automated tools to access the Platform

Violation of these rules may result in account suspension, legal action, or both.

3. Product Listings and Descriptions

3.1 Accuracy of Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur. We reserve the right to:

• Correct inaccuracies
• Cancel orders based on incorrect listings
• Update product details without prior notice

3.2 Third-Party Sellers

Some products are listed by third-party sellers. We do not guarantee:

• Quality, legality, or authenticity of third-party goods
• Seller compliance with applicable laws

Buyers are advised to verify seller credentials and product specifications before purchase.

4. Pricing and Payment

4.1 Pricing Policy

Prices are subject to change without notice. We may offer discounts, promotions, or dynamic pricing based on demand and availability.

4.2 Payment Methods

We accept:

• Credit/Debit Cards
• Net Banking
• UPI
• Wallets
• EMI options (subject to eligibility)

All payments are processed via secure gateways. We are not liable for payment failures due to bank or gateway issues.

4.3 Platform and Convenience Fees

• Platform Fee: May apply to certain transactions
• Convenience Fee: Charged for specific payment methods or delivery preferences

These fees are disclosed at checkout and are non-refundable.

5. Order Fulfillment and Delivery

5.1 Shipping Policy

We partner with reputed logistics providers to ensure timely delivery. Estimated delivery timelines are displayed at checkout and may vary based on:

• Product type
• Seller location
• Buyer's delivery address

5.2 Risk of Loss

Risk of loss and title for products pass to the buyer upon delivery. We are not responsible for delays caused by natural disasters, strikes, or other force majeure events.

5.3 Partial Shipments

Orders may be shipped in multiple consignments. Tracking details will be provided for each shipment.

6. Returns, Replacements, and Refunds

6.1 Return Eligibility

Products eligible for return are clearly marked. Returns must be initiated within 7 days of delivery and are subject to:

• Product condition (unused, original packaging)
• Valid reason (defective, wrong item, etc.)

6.2 Non-Returnable Items

• Digital content
• Hygiene-sensitive goods
• Customized or personalized products
• Perishable items

6.3 Replacement Policy

Replacements are offered for eligible items subject to stock availability. If unavailable, a refund will be processed.

6.4 Refund Timelines

Refunds are initiated within 3–5 business days of approval and may take up to 10 days to reflect in your account.

7. Intellectual Property

7.1 Ownership

All content on the Platform—including text, graphics, logos, images, software, and trademarks—is the property of Compstacks Technologies or its licensors.

7.2 Restrictions

You may not:

• Copy, reproduce, or distribute content without permission
• Use our trademarks or logos without written consent
• Reverse-engineer or modify our software

8. User Content and Reviews

8.1 Review Guidelines

Only verified buyers may post reviews. Reviews must be:

• Honest and relevant
• Free from profanity, hate speech, or personal attacks

We reserve the right to moderate, edit, or remove reviews that violate these guidelines.

8.2 Content Ownership

By posting content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display your content on the Platform.

9. Privacy and Data Protection

9.1 Data Collection

We collect personal data to:

• Process orders
• Improve user experience
• Send transactional and promotional communications

9.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we disclaim liability for unauthorized access.

9.3 Third-Party Sharing

We do not sell your data. We may share it with:

• Logistics partners
• Payment gateways
• Legal authorities (if required)

For full details, refer to our Privacy Policy.

10. Buyer Protection Program

10.1 Coverage

Eligible purchases are protected against:

• Non-delivery
• Misrepresentation
• Fraudulent sellers

10.2 Claims Process

Claims must be submitted within 10 days of delivery failure. Supporting documents may be required. Decisions made under this program are final and binding.

11. Termination and Suspension

We reserve the right to:

• Suspend or terminate accounts for violations
• Deny access to the Platform without prior notice
• Cancel orders suspected of fraud or abuse

Users may terminate their account by contacting customer support.

12. Dispute Resolution

12.1 Jurisdiction

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in New Delhi.

12.2 Arbitration

Disputes may be resolved via arbitration under the Arbitration and Conciliation Act, 1996. The venue shall be New Delhi, and proceedings shall be in English.

13. Disclaimer of Warranties

We provide the Platform "as is" and "as available." We disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

We do not guarantee uninterrupted access, error-free operation, or accuracy of content.

14. Limitation of Liability

To the maximum extent permitted by law, Compstacks Technologies shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or goodwill
• Service interruptions or technical failures

Our total liability shall not exceed the value of the transaction in question.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with the "Last Updated" date. Continued use of the Platform constitutes acceptance of the revised Terms.

🔍 Best Practices for E-Commerce Policies

📦 1. Policy Personalization by Product Category

Why it matters: Jewellery and watches have different return, warranty, and authentication needs than general merchandise.

Best Practice: Create category-specific policies (e.g., "Returns for Luxury Watches" vs. "Returns for Apparel"). Include authentication guarantees, tamper-proof packaging clauses, and resale restrictions.

📅 2. Automated Policy Acknowledgment

Why it matters: Ensures legal compliance and reduces disputes.

Best Practice: Require checkbox consent for each key policy (Terms, Privacy, Returns) during checkout. Timestamp and store user acknowledgments for audit trails.

📈 3. Policy-Driven KPI Monitoring

Why it matters: Aligns operational metrics with customer satisfaction.

Best Practice: Track return rates, cancellation frequency, and dispute resolution time. Use these metrics to refine policies and improve team accountability.

🧾 4. Transparent Tax and Invoice Policy

Why it matters: Builds trust and supports B2B transactions.

Best Practice: Clearly state GST breakdown, HSN codes, and invoice timelines. Offer downloadable invoices and automated email receipts.

📦 5. Dynamic Shipping Policy Based on Pin Code

Why it matters: Reduces delivery failures and improves customer clarity.

Best Practice: Integrate a pin-code checker that updates delivery timelines and charges in real time. Flag remote areas with special conditions or surcharges.

🛠️ 6. Grievance Redressal Mechanism

Why it matters: Required under India's Consumer Protection (E-Commerce) Rules, 2020.

Best Practice: Appoint a grievance officer and publish their contact details. Include SLA timelines for complaint resolution (e.g., "All complaints will be addressed within 72 hours").

🔄 7. Version Control and Change Logs

Why it matters: Enhances transparency and legal defensibility.

Best Practice: Maintain a changelog for each policy with dates and summary of updates. Notify users of major changes via email or pop-up banners.

🧠 8. AI-Powered Policy FAQs

Why it matters: Reduces support load and improves user experience.

Best Practice: Use a chatbot or dynamic FAQ section that adapts to user queries. Include examples, timelines, and links to relevant policy sections.