Email: info@compstackstechnologies.com

Frequently Asked Questions

🛒 Grocery Orders – Customer FAQ for Compstacks

All grocery items are sourced from verified sellers and undergo rigorous quality checks before dispatch. Perishables are packed using temperature-controlled logistics to ensure freshness upon delivery.

Yes, orders can be cancelled before they are packed for shipment. Visit your order page and select “Cancel Order.”

Partial cancellations are allowed before dispatch. Use the “Modify Order” option in your account dashboard.

Modifications are allowed within a limited time window post-order. Please check your order status for eligibility.

Yes, if the order hasn’t been dispatched. Go to “Manage Delivery” in your order details.

Address changes are permitted before dispatch. Use the “Edit Address” option under your order.

We deliver to most PIN codes across India. Availability depends on local logistics and seller coverage.

Standard delivery takes 1–3 business days. Express delivery options may be available at checkout.

Yes, for select PIN codes and eligible items. Charges may apply.

Shipping is free for orders above ₹500. Below that, a nominal fee may apply.

Yes, all items are securely packed to prevent damage and maintain hygiene.

Open-box delivery is not applicable for grocery items due to hygiene protocols.

Orders are fulfilled by Compstacks Logistics or our certified partners such as Delhivery, Ekart, or Blue Dart, depending on your location.

Please check the live tracking link in your order details or contact our support team for assistance.

Smart Basket is a personalized grocery cart that auto-suggests frequently bought items based on your past purchases, saving you time during checkout.

Visit our Grocery section, select items, choose your delivery slot, and proceed to checkout.

Enter your PIN code on the product page to check delivery availability.

We partner with certified sellers across India who meet our quality and compliance standards.

Yes, you can switch to prepaid via your order page before dispatch.

Compstacks accepts its own gift cards and major prepaid instruments. Flipkart Gift Cards are not accepted.

Currently, we do not accept Sodexo or meal vouchers. We’re working to expand payment options.

You can enter your GSTIN during checkout under “Billing Information.” Ensure your account is registered as a business buyer.

🚚 Delivery – Frequently Asked Questions

If your order is approved but not yet dispatched, please allow up to 24–48 hours for processing. You can check the latest status under My Orders or contact our support team for assistance.

For security and compliance reasons, orders must be accepted before opening. If you notice any damage or tampering, please report it immediately to the delivery agent and notify our support team.

Delivery timelines depend on your location, product type, and seller dispatch speed. Estimated delivery dates are shown at checkout and in your order confirmation.

Charges may vary based on product category, seller, and location.

Your order is with the delivery partner and will typically reach you within the same day. You’ll receive SMS/email updates and can track the live status in My Orders.

Some products have delivery restrictions due to size, logistics, or service availability. We’re working to expand coverage—please check back or contact support for alternatives.

Currently, expedited delivery services like Same-Day or In-a-Day are not applicable to return pickups. Standard pickup timelines apply.

Do not accept the delivery. Inform the delivery agent and immediately report the issue via My Orders or our support portal. We’ll investigate and resolve the matter promptly.

Returns may be refused due to: Incomplete packaging, Missing invoice or product tags, Return window expired. Please review return guidelines and reinitiate the request if eligible.

Priority delivery is subject to product, seller, and location. If available, you’ll see expedited options during checkout. For urgent needs, contact support to explore possibilities.

Check My Orders for the latest update. If the delay exceeds the estimated window, contact our support team for resolution.

Please verify with household members or security personnel. If still missing, report the issue within 24 hours via My Orders for investigation.

Go to My Orders in your Compstacks account to view real-time tracking, estimated delivery date, and courier details.

Currently, self-pickup is not supported. All orders are delivered to the address provided during checkout.

You can modify your contact details under My Orders → Order Details → Edit Contact Info (before dispatch).

Visit My Orders → Order Summary to view both addresses. If they differ, you’ll see them listed separately.

Status updates may be delayed due to system sync or courier reporting. If the item has arrived, allow 24 hours for the system to reflect delivery.

This may be a system error. If you’ve received the item, no action is needed. Otherwise, please report the discrepancy.

Our delivery partner will retry up to two times. You’ll receive notifications with the next attempt date.

Dispatch may be pending due to route planning, weather, or volume. It will be sent out shortly—track updates in My Orders.

Each seller has different dispatch capabilities, warehouse locations, and courier partnerships, which affect delivery speed.

Please report the issue via My Orders → Delivery Feedback or contact our support team with details. We take service quality seriously.

Tracking may be temporarily unavailable due to courier system delays. Please check again after a few hours or contact support.

Delivery partner details are available in My Orders once the item is out for delivery. You may also receive SMS/email with contact info.

Reasons may include: Incomplete address, Recipient unavailable, Restricted delivery zone. Please update your details or contact support to reschedule.

Time-slot delivery is not currently supported. However, you’ll receive updates on expected delivery windows.

Orders from different sellers are shipped separately. Combined delivery is not guaranteed due to logistics constraints.

Yes, up to two additional attempts are made. You’ll be notified of the next scheduled attempt.

Expedited services depend on courier availability, product type, and location. We’re working to expand coverage.

Delivery rescheduling may occur due to: Weather disruptions, Courier delays, High order volume. We apologize for the inconvenience and appreciate your patience.

This may be due to a replacement request or system-triggered reordering. Please check your order history or contact support for clarification.

This may be due to a system sync issue. Please refresh your order page or contact support for updated information.

🔐 Login & My Account – Frequently Asked Questions

Yes. If your account has been deactivated due to inactivity or user request, you may reactivate it by logging in with your registered credentials. If access is restricted, please contact our support team for verification and reactivation assistance.

Verification may be required during login for security purposes, especially if you're accessing your account from a new device, browser, or location. This helps protect your account from unauthorized access.

An OTP (One-Time Password) is a temporary numeric code sent to your registered mobile number or email address. It is used to verify your identity during login, transactions, or account changes.

Verification ensures that only authorized users can access the account. It protects sensitive information and prevents misuse in case of compromised credentials.

Currently, registration is supported only with valid Indian mobile numbers. International numbers may not receive OTPs or account notifications reliably.

Simply open the app, select Login via Mobile, enter your registered number, and input the OTP sent to your device. No password is required for mobile-based login.

Wait for a few minutes before retrying. If the issue persists, clear your browser cache or reinstall the app. You may also request a new OTP or contact support for manual verification.

Yes. You may use a corporate or business email address to create or manage your Compstacks account. Ensure that the email is active and accessible for verification purposes.

Go to My Account → Manage Addresses → Add New Address. Enter the required details and save. You can also set a default address for future orders.

Ensure your mobile/email is correctly registered. Check for network issues or spam folders. Retry after a few minutes. If the problem continues, contact our support team to verify and update your contact details.

Visit My Account → Profile Settings → Edit Email ID. Enter your new email and verify it using the OTP sent to the updated address.

To deactivate your account, go to My Account → Account Settings → Deactivate Account. You may be asked to confirm your identity before the request is processed.

Check your internet connection. Clear browser cache and cookies. Ensure correct login credentials. If the issue persists, use the mobile app or contact support for resolution.

Go to My Account → Business Profile → Add GSTIN. Enter your registered GST number and upload the required documentation. Once verified, it will be linked to your account for invoicing and compliance.

📦 Open Box Delivery – Frequently Asked Questions

Open Box Delivery is a customer-centric service where select high-value items are delivered in the presence of the customer and opened at the time of delivery. This ensures that the product received matches the order and is free from visible damage or discrepancies before acceptance.

No. Open Box Delivery is currently offered only on select product categories—typically high-value electronics or appliances—based on seller eligibility, location, and courier availability.

If your item is eligible, the Open Box Delivery option will be clearly displayed during checkout and in your order confirmation. You may also receive a notification via SMS or email.

The One-Time Password (OTP) is sent to your registered mobile number once the item is marked ‘Out for Delivery’. This ensures secure handover and verification.

You must share the OTP only after the package is opened in your presence and you’ve verified that the product matches your order and is in acceptable condition. Do not share the OTP before inspection.

Yes, Open Box Delivery is supported for COD orders, provided the product and location are eligible. Payment must be made before the box is opened.

Open Box Delivery covers only visible defects or mismatches at the time of delivery. If the product develops issues post-delivery, please initiate a return or warranty claim through My Orders.

You may decline the Open Box Delivery option at checkout if available. In such cases, standard delivery protocols will apply, and the item will be handed over without on-site inspection.

Yes, a trusted friend or family member can accept the delivery, provided they have access to the OTP and are authorized to inspect the item. Please ensure they are informed about the process.

Once the OTP is shared and the delivery is marked complete, post-delivery claims for missing items or damage may not be entertained under Open Box Delivery. Please inspect thoroughly before acceptance.

Availability depends on: Product category and seller participation, Delivery location and courier service capability. We are continuously expanding coverage to include more regions and products.

❌ Order Cancellation – Frequently Asked Questions

No. Once an order is confirmed, product specifications (such as size, color, variant, or configuration) cannot be changed. To update your selection, you must cancel the existing order and place a new one with the desired specifications.

Cancellation fees may apply in the following cases: The product has already been packed or dispatched; The item is made-to-order or customized; Seller or logistics costs have been incurred. Fees are waived for cancellations made within the free cancellation window or for orders cancelled due to product/service issues.

This may occur due to: The order already being shipped or out for delivery; The cancellation window having expired; System restrictions based on product type or seller policy. If cancellation is no longer possible online, please contact our support team for assistance.

Order cancellations are typically processed instantly if the item hasn’t been packed or shipped. If the order is already in transit, cancellation may require manual intervention and could take up to 24–48 hours.

No. Once an order is cancelled, it cannot be reinstated. You will need to place a new order for the same item, subject to availability and pricing at the time of reordering.

The free cancellation window is displayed: On the product page under Cancellation Policy; In your order summary under My Orders; In the order confirmation email. Orders cancelled within this period typically incur no charges.

💳 Payment – Frequently Asked Questions

Compstacks offers EMI payment options on select credit cards, allowing customers to convert eligible purchases into monthly installments. Tenure and interest rates depend on your card issuer and will be displayed at checkout.

We use industry-standard encryption, PCI-DSS compliant gateways, and multi-factor authentication (including OTP and 3D Secure) to safeguard your transactions. Suspicious activity is monitored and flagged in real-time.

Yes, most major debit cards issued by Indian banks are accepted. However, EMI options may be limited to select debit cards.

Cash on Delivery (COD) is available for select items and locations. Availability is shown at checkout. High-value or customized products may not support COD.

You can register for 3D Secure (also known as Verified by Visa or Mastercard SecureCode) through your bank’s website or mobile app. This password adds an extra layer of security during online transactions.

At checkout, select your saved card and enter the CVV and OTP to complete the payment. Ensure your card is active and supports online transactions.

It verifies that the transaction is being made by the rightful cardholder. Without this password or OTP, the payment cannot be processed, reducing the risk of unauthorized use.

Yes. You can choose a different card at checkout or add a new one. Saved cards do not restrict future payment choices.

It’s a security feature provided by your bank to authenticate online card transactions. It may be a static password or a dynamic OTP sent to your registered mobile/email.

Yes. COD limits vary by region and product type. Typically, orders above ₹25,000 may not qualify for COD. The exact limit will be shown during checkout.

Saving your card allows faster checkout in future purchases. Card details are stored securely in encrypted form and are never shared with third parties.

Only essential details such as card type, last four digits, and expiry date are stored securely. CVV and full card numbers are never stored.

Yes. Go to My Account → Payment Settings → Saved Cards and select Delete next to the card you wish to remove.

You can save up to five cards per account. This includes a mix of credit and debit cards.

You can save Visa, Mastercard, RuPay, and select AMEX credit/debit cards issued by Indian banks.

During checkout, select Save this card for future use after entering your card details. You’ll need to verify via OTP.

Choose the saved card at checkout, enter the CVV and OTP, and confirm the payment.

Yes, if your saved card is eligible for EMI, the option will appear at checkout. EMI tenure and charges depend on your bank.

Delete the incorrect card from Saved Cards and re-enter the correct details during your next transaction.

Absolutely. Saved cards are accessible across both web and mobile platforms for seamless payments.

Simply uncheck the Save this card option during checkout. You can also delete previously saved cards anytime.

Yes. All major credit and debit cards are accepted on both the website and mobile app.

No. Gift Card balance can only be used for prepaid orders. COD and Gift Card cannot be combined in a single transaction.

Retry the payment using a different method or contact support. If the issue persists, your order may be auto-cancelled and you’ll need to place a new one.

Go to My Orders → Convert to Prepaid and choose a payment method. This option is available before the item is dispatched.

Check your network and ensure your mobile/email is registered correctly. Retry or contact support for manual verification.

Please contact our support team with transaction details. If confirmed, the duplicate amount will be refunded within 5–7 business days.

You can pay using: Credit/Debit Cards, UPI, Net Banking, Wallets, Gift Cards, EMI (select cards), Cash on Delivery (eligible orders).

At checkout, enter your card details, verify via OTP, and confirm payment. You may also choose to save the card for future use.

Wait for 15–30 minutes. If the order isn’t confirmed, check My Orders or contact support with your transaction ID. Refunds for failed orders are processed automatically.

📦 Pickup & Replacement – Frequently Asked Questions

Pickup may be denied due to: Incomplete packaging or missing accessories, Product not matching the return request, Return window expired, Courier unable to verify item condition. Please ensure the item is packed securely and matches the approved return criteria.

Refunds are initiated within 24–48 hours after the returned item passes quality inspection at our facility. The actual credit timeline depends on your payment method and bank processing time.

Self-shipping may be requested if: Your location is outside our pickup coverage, The product category requires manual return, Courier availability is limited. You'll receive detailed instructions and the return address via email or SMS.

Returned products undergo: Physical inspection for damage or tampering, Verification of serial numbers (if applicable), Confirmation of original packaging, invoice, and accessories. Only items meeting return policy standards are eligible for refund or replacement.

Replacements are dispatched once the original item is picked up and passes inspection. Typically, this takes 3–5 business days from pickup confirmation.

Yes. Please include: Original product box, Invoice copy, All accessories, manuals, and freebies. Incomplete packaging may result in pickup refusal or return rejection.

No. Replacements are shipped only after the original item is collected and verified. You'll receive tracking details once the new item is dispatched.

The delivery executive will carry a pickup manifest or confirmation message specifying the item. You can also verify via My Orders → Pickup Details.

Pickup rescheduling is subject to courier availability. If needed, you can: Contact our support team, Use the Reschedule Pickup option in My Orders. We'll do our best to accommodate your preferred date.

If the first attempt fails: A second attempt will be scheduled automatically, You'll receive a notification with the revised delivery date. If delivery continues to fail, the order may be cancelled and refunded as per policy.

💰 Refunds – Frequently Asked Questions

Refunds are processed to the original payment method used during the transaction. Depending on your payment mode, this may include credit/debit cards, UPI, net banking, wallets, or EMI partners.

Once Compstacks initiates the refund, the timeline for crediting the amount depends on your bank or payment provider. Processing delays may occur due to banking cycles, holidays, or internal verification procedures.

Yes, the principal amount is refunded. However, any interest or processing fees charged by your bank may not be reimbursed. Please consult your card issuer for EMI-related charges.

No. Refunds for Bajaj Finserv EMI transactions are credited back to the same Bajaj Finserv account. Alternate refund modes are not supported for such payments.

Refunds for Pre-approved EMI transactions are routed back to the original EMI provider. Changing the refund destination is not permitted due to financial compliance protocols.

No. Refunds are credited to the same credit card account used for the EMI transaction. Alternate refund channels are not applicable.

Refunds are always credited to the original payment source. For example: UPI payments → same UPI ID, Card payments → same card account, EMI payments → same EMI provider, Wallets → same wallet account.

Partial refunds may occur due to: Non-refundable service charges, Coupon or promotional discounts, Partial return of items from a multi-product order. For detailed breakdown, please refer to your refund confirmation email or contact our support team.

Refunds are typically initiated within 24–48 hours of cancellation or return approval. The actual credit timeline depends on your payment provider and may vary from 2 to 7 business days.

You can check your refund status by: Logging into your Compstacks account → My Orders → Refund Status, Contacting our customer support with your order ID.

Estimated timelines: UPI/Net Banking: 2–4 business days, Credit/Debit Card: 3–7 business days, Wallets: 1–2 business days, EMI Providers: 5–10 business days, Cash on Delivery: 3–5 business days (via bank transfer).

Refunds are issued: Upon successful cancellation before dispatch, After return pickup and quality check, In case of failed delivery or damaged product.

Please wait until the maximum refund timeline has passed. If the refund is still not credited: Check with your bank or payment provider, Contact Compstacks support with your order and transaction details.

In case of refund failure: You will be notified via email/SMS, You may be asked to provide updated bank details or alternate account information, Our team will reinitiate the refund once verified.

Your UPI ID is typically in the format yourname@bank or mobilenumber@upi. You can find it in your UPI app under account settings.

ARN (Acquirer Reference Number) is a unique transaction ID used by banks to trace refund status. You can share this with your bank for faster resolution.

To update your bank details for refund purposes: Log in to your Compstacks account, Navigate to Account Settings → Refund Preferences, Add or edit your bank account information securely.

If requested by our support team: Visit the support portal, Select your query → Upload Documents, Attach your bank statement (PDF/JPEG format).

Refunds for COD orders are processed via bank transfer. You will be prompted to enter your bank account details during the return process.

🔄 Returns – Frequently Asked Questions

Return eligibility depends on the product category, seller policy, and the time elapsed since delivery. If the return window has expired or the item is non-returnable, the option may not appear. Please refer to the product page or contact support for clarification.

Return requests may be declined due to: Return window expired, Item not in original condition, Missing invoice, tags, or accessories, Non-returnable product category. You'll receive a detailed reason via email or SMS.

Return fees may apply for logistics, restocking, or packaging costs. These are determined by product type, seller policy, and reason for return. Fees are waived in cases of defective, damaged, or incorrect deliveries.

Each product page includes the applicable return policy under the Returns & Warranty section. You can also view it in your order summary under My Orders.

Pickup is typically scheduled within 2–4 business days of approval. You'll receive notifications with the pickup date and courier details. Please ensure the item is packed securely with all original components.

COD orders are eligible for return as per standard policy. Refunds are processed via bank transfer once the item is picked up and passes quality checks. You'll be prompted to enter your bank details during the return process.

Return fees are based on: Product category, Seller's restocking policy, Reason for return, Delivery location. You'll be informed of any applicable charges during the return request.

Non-returnable items include: Perishables and consumables, Personal care and hygiene products, Customized or made-to-order items, Digital goods and software, Items marked "Non-returnable" on the product page.

Yes. Any promotional items, freebies, or bundled accessories must be returned along with the main product. Incomplete returns may be rejected.

Return requests undergo verification. If pending, it may be due to: Awaiting seller confirmation, Courier availability, Quality check scheduling. Track your return status under My Orders → Return Details.

Returns are not accepted if: The item is used or damaged by the customer, The return window has expired, The product is non-returnable, The issue reported does not match the product condition.

Most items are eligible for return within 7–10 days of delivery, subject to seller and category-specific conditions. Products must be unused, in original packaging, and accompanied by all accessories and documentation.

Return reasons are dynamically displayed based on product type and seller policy. If certain options are unavailable, please contact support to raise a manual request.

If the return period is over, you may: Contact the manufacturer for warranty support, Reach out to our support team for exceptions (if applicable). Returns beyond the policy window are generally not accepted.

This may be due to: Buyer's remorse (e.g., change of mind), High-value logistics or fragile item handling, Seller-specific restocking charges. Fees are waived for defective or incorrect deliveries.

Returns for personal preference are accepted only if the product is eligible and within the return window. Please check the product page for "Easy Returns" or "No Questions Asked" eligibility.

Yes. During the return request, you can choose between Refund or Replacement, subject to product and seller policy. Refunds are processed once the item is picked up and passes inspection.

Possible reasons: Return window expired, Product marked non-returnable, System error or incomplete order status. Please contact support for manual assistance.

Select the most relevant issue during the return request. If multiple concerns exist, mention them in the comments or contact support for a detailed resolution.

Pickup is scheduled within 2–4 business days. Refunds are initiated within 24–48 hours after successful pickup and quality check. Timelines vary by payment method.

Go to My Orders, Select the item → Request Return/Exchange, Choose reason and resolution type (Refund/Replacement), Confirm pickup address and schedule. Follow on-screen instructions to complete the process.
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